There is a new realisation amongst IT managers that their technical people can add versatility and customer satisfaction through augmented personal skills. Top amongst these is enhanced communication skills. For this we use the iMATM communications methodology.
With a concentration on Communications Skills, teams can ensure that they maximise every interaction with customers and users. Companies are now dependent on technical teams to meet customer requirements for solutions, software and services and the external face of the company must be able to share information, solicit understanding and comprehend spoken and unspoken needs and requirements.
This training is suitable for IT Technicians, IT Professionals, Scientists, Engineers and their leaders. In short, anyone who interacts with clients.