COURSE OVERVIEW

Written Communication Skills for Technical People

Technical professionals often need to be 'almost a sales person' when it comes to verbal and written interaction with customers. They have an important part to play in the creation of tender documents, RFPs, RFIs and RFQs and so their writing skills should never be a detractor from the content. Clients need to see a professional response and technical teams are very much a part of that. 

Who Should Attend

Anyone who needs to contribute to tender documents, RFPs, RFIs and RFQs and who must produce professional and credible responses to customer requirements. 

Course Content

• Written communication skills for the modern day Technologist
• Barriers to communicating well
• Planing your communication
• Understanding the emotional impact of writing
• Pre-Sales Communication
• How to write a winning Tender documents and RFI, RFQ and RFP
• Post-Sales Communication
• Documenting customer focused information

Delivery Method 

This runs as an online or face-to-face course for a specific company.

Course Length

One Day

This course can be combined with Improved Customer Service Skills for Technical Professionals as part of a leadership or professionalism curriculum.  

 Contact Anne-Marie or Gillian for more details by emailing training@tectre.com or call us on 01484 613724