TECTRE: Passionate About Diversity


Improved Customer Service Skills for Technical Professionals  

This one day course is aimed at the technical people in your organisation who have been required to communicate with users and clients. The aim is to take the learner to the next level of customer service skill. If they fully understand their own communication styles and how to interact with others, the course will give additional insight around customer and user interaction.

Who Should Attend

Most suitable for those who:

  • Work on help-desks
  • Work in Client Locations
  • Carry out user-facing roles
  • Meet Clients Regularly

Course Content

  • Why are clients and users important?

  • What is in it for you?

  • Saying what you mean

  • Understanding the things you don't say (non verbal communication)

  • How to ask the right questions and respond appropriately

  • Interacting positively with customers and users

  • Establishing what the customer or user needs

  • Making the customer feel valued

  • The telephone has eyes too

  • How to manage difficult customers

  • How to give a customer bad news and make it a professional experience for everyone

Delivery Method 

This runs as an online or face-to-face course for a specific company.

Course Length

One Day

This course can be combined with Improved Customer Service Skills for Technical Professionals as part of a leadership or professionalism curriculum.  

 Contact Anne-Marie or Gillian for more details by emailing training@tectre.com or call us on 01484 613724