Communication Skills

COURSE OVERVIEW

Practical Customer Communication Skills for Technical People

This classroom based communication training is suitable for junior technical professionals through to senior technical professionals who need to work collaboratively with customers. It is aimed at Technical, Engineering and Scientific professionals in your organisation. The learner acquires insights, tools and strategies for dealing with clients and stakeholders at a deeper and more useful level. The objective is that this will minimise misunderstandings, build trust with clients, peers and stakeholders and create better collaborative and innovative opportunities. The hope is that this gives way to greater customer satisfaction and more business......more repeat business and more new business!

Who should Attend

This is particularly suitable for technical people who;

Work on help-desks
Meet clients regularly
Have to interact regularly with stakeholders
Must work in client locations
Have important user-facing roles

Course Content

Understanding today's communication realities for Technical professionals
Identifying your own communications challenges
Introducing iMA^TM Strategies communications toolset
How to identify iMA^TM styles in others
Managing relationships using iMA^TM as a technologist
Learning to listen effectively to what clients and stakeholders are saying
How to sell and engage customers using the iMA^TMStrategies
Building positive interactions when building a team
Communicating technical information with non-technical people

Delivery Method

This runs as an online or face-to-face course for a specific company.

Course Length

Two days

Pre-course questionnaire to facilitate candidate learning.

This course can be combined with Improved Customer Service Skills for Technical Professionals as part of a leadership or professionalism curriculum.