This classroom based communication training is suitable for junior technical professionals through to senior technical professionals who need to work collaboratively with customers. It is aimed at Technical, Engineering and Scientific professionals in your organisation. The learner acquires insights, tools and strategies for dealing with clients and stakeholders at a deeper and more useful level. The objective is that this will minimise misunderstandings, build trust with clients, peers and stakeholders and create better collaborative and innovative opportunities. The hope is that this gives way to greater customer satisfaction and more business......more repeat business and more new business!
This is particularly suitable for technical people who;
This runs as an online or face-to-face course for a specific company.
Pre-course questionnaire to facilitate candidate learning.
This course can be combined with Improved Customer Service Skills for Technical Professionals as part of a leadership or professionalism curriculum.