Technical professionals often need to be 'almost a sales person' when it comes to verbal and written interaction with customers. They have an important part to play in the creation of tender documents, RFPs, RFIs and RFQs and so their writing skills should never be a detractor from the content. Clients need to see a professional response and technical teams are very much a part of that.
Anyone who needs to contribute to tender documents, RFPs, RFIs and RFQs and who must produce professional and credible responses to customer requirements.
This runs as an online or face-to-face course for a specific company.
This course can be combined with Improved Customer Service Skills for Technical Professionals as part of a leadership or professionalism curriculum.