We often ask our technical people to become consultants and advisors to our customers and users to add value and insight to the process. This is always most successful when we support their capabilities with an understanding of the tools that they can use to get the most from customer relationships. This course includes the skills we believe that they will need.
Pre-Sales and Post-Sales technical people who are stepping into consultancy roles will benefit from this content.
This runs as an online or face-to-face course for a specific company.
This course can be modified with regard to content and length.