Improved Customer Service Skills for Technical Professionals  

Who Should Attend

This one day course is aimed at the technical people in your organisation who have been required to communicate with users and clients. The aim is to take the learner to the next level of customer service skill. If they fully understand their own communication styles and how to interact with others, the course will give additional insight around customer and user interaction. Most suitable for those who:

  • Work on help-desks
  • Work in Client Locations
  • Carry out user-facing roles
  • Meet Clients Regularly

Course Content

  • Why are clients and users important?

  • What is in it for you?

  • Saying what you mean

  • Understanding the things you don't say (non verbal communication)

  • How to ask the right questions and respond appropriately

  • Interacting positively with customers and users

  • Establishing what the customer or user needs

  • Making the customer feel valued

  • The telephone has eyes too

  • How to manage difficult customers

  • How to give a customer bad news and make it a professional experience for everyone

Course Length

One Day

This course can be combined with Improved Improved Communication Skills for Technical Professionals as part of a leadership or professionalism curriculum.  

This course can be modified with regard to content and length.  Talk to us via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or on 01484 646724